Agora Tech. Basics

This page will looks at the programs and systems used by Agora to deliver instruction and help Learning Coaches monitor progress for their students. It also gives information on when and how to contact Tech. Support.

ClassLink is a program that acts as a 'warehouse' for the rest of the programs you will use at Agora. When you are logged into ClassLink, you will see icons for the rest of your logins. Some of the apps will work automatically. For others, you will need to enter your credentials the first time you use them. ClassLink will remember this information after that.

Students also have ClassLink which gives them access to the programs they need for schooling.

If you'd like to know more about ClassLink, check out the page HERE.

Sapphire is the name of our Student Information System (SIS). This is the program Learning Coaches will use for checking grades, submitting attendance excuses, and a variety of other functions.

Learning Coaches will need to apply for their accounts in Sapphire. If you'd like to know more about the program, check out our Sapphire page HERE.

The online school is used mostly by students for instruction and completing work. Learning Coaches will use the OLS to monitor student progress and manage accounts. If you have multiple students enrolled, you can see all of them from one account when logged into the OLS.

For more information regarding the Online School, check out our OLS page HERE.

ParentSquare is Agora's communication platform that provides Learning Coaches with a variety of ways to connect with the school. You may receive emails or alerts delivered by this platform, but also have the ability to text/chat with individual staff members.

For more information on ParentSquare, check out the info page HERE.

Your specific issue will determine how you reach out to Tech. Support.

Agora Tech. Support:

Issues with ClassLink, Sapphire, and Special Ed. assistive technology -

• Web*: https://support.agora.org
• Email*: support@agora.org
• Phone: 844-507-8233 (Option 2)

Hours of Operation (*except on designated holidays)
Monday – Friday 7:30 am – 4:00 pm EST

K12/Stride Tech. Support:

Issues with student computer equipment, the Online School, or Newrow -

You can reach the Stride’s Customer Care and Technical Support team by calling (855) 412-3712 during the available Hours of Operation:

• Monday – Friday 8:00 am – 11:59 pm EST
• Saturdays and Sundays – 12:00 noon – 8:00 pm EST

CHAT Is Now Available For Stride Student Technical Support

You now have the option to chat with a live support agent through Stride Customer Care and Technical Support.

Chat can be located on the right-hand side of the Stride support page: Agora – Stride Customer Care and Technical Support.