Tech Support for the OLS

Traduzca este boletín a su idioma preferido. Haga clic en la imagen" Traducir " en la parte superior, seleccione su idioma en el menú desplegable. ¡Hecho!

ترجمة هذه النشرة إلى لغتك المفضلة. انقر على صورة" ترجمة " في الأعلى ، وحدد لغتك من القائمة المنسدلة. تم!

اس نیوز لیٹر کو اپنی پسندیدہ زبان میں ترجمہ کریں ۔ سب سے اوپر "ترجمہ" تصویر پر کلک کریں ، ڈراپ ڈاؤن مینو سے اپنی زبان منتخب کریں ۔ کیا!

👉Step 1:
Clear your cache & cookies first and selecting All Time is an important step in deleting browsing data.

1. Open Google Chrome.
2. Press Ctrl + Shift + Delete to open Delete Browsing Data.
3. Change the Time Range from Last Hour to All Time.
4. Click Delete Data.
5. Restart Computer.
6. Some families have needed to go through the steps Twice.

Internet Browsers - Clear Cache and Cookies

👉Step 2:

Try accessing login.k12.com from a different browser

• Try Microsoft Edge, Firefox, or Safari

• Click the 3 dots in your browser menu
• You should find "incognito window" near "open a new tab."

Try accessing a different school URL

• Try home.k12.om

🆘You tried:

• Did you clear the cache and cookies for all time? Did not work
• You tried it twice? Did not work
• You tried a different browser? Did not work
• You tried an "incognito" window? Did not work
• You tried home.k12.com? Did not work

1. Use the "three-dot menu" in the top right
2. Go to the bottom of the menu to "help" and click here
3. Choose "about chrome"
4. Chrome will now automatically begin an update and you can watch the progress in percentage. Once it is done, a "relaunch" button will appear.
5. Click "relaunch"

Chrome will now re-open with all the same tabs you had there before.

💻Join the K12 Help Desk

• English: https://www.help.k12.com/s/article/Family-Support-Zoom-Room
• Espanol: https://es.help.k12.com/s/article/Family-Support-Zoom-Room

K12 Help Desk was not successful?

• Contact your Family Ambassador from the contact list below

https://www.help.k12.com/s/article/K12-School-Account-Help-Logging-In

You will need your student's ID number for more timely support. Click the link below for instructions if you do not know your student's ID number.

🔴Returning families, please note that your student's ID number has changed for the 25-26 SY and will not be the same ID number they have had in the past. Please follow the instructions to find their new student ID number.

• Logging In: Students will log in the same way they normally access the OLS daily.

• Use login.k12.com

• Some students may see a message asking them to Authorize access the first time — this is normal. Select “Authorize.”

• Students may also be asked to allow location access so local time and weather display correctly. Select “Allow."

• Issues logging in? Clear cache & cookies

🚀K12 Launch Pad Only Resources

• K12 Launch Pad Guide

• K12 Launch Pad Introductory Video

🚀🎒K12 Launch Pad & K5 Dashboard Resources

• K5 Student Flipbook: Launch Pad & K5 Dashboard

• K5 Student Audio Flipbook: Launch Pad & K5 Dashboard

🎒K5 Dashboard Only Resources

• K5 Dashboard Video

• K5 Learning Coach Guide

• K5 Learning Coach Guide- Spanish

1. First: Instructions to clear cache and cookies
2. Then log in here: learn0.k12.com

• You can also try clearing the browser's history

• Try a different browser (Google Chrome, FireFox, Microsoft Edge, Safari)
• Try a "incognito window" on the browser

• Instead of using a bookmark
• Type in the website learn0.k12.com
• You can also try learn3.12.com

• Tech Support: 866-512-2273
• Submit a case online: https://www.help.k12.com/s/submit-a-case

Do not have a laptop?

• You can apply for a laptop with the request form below. Laptops are approved based on family income and are subject to denial.
• You will need your Student's ID number.
• Allow at least 48 hours for the request to be processed. If you would like an update on the laptop status - please contact your Family Ambassador.
• Submit 1 laptop request per student.
• Please avoid filling out the request more than once for your student as this will delay the process.

Check the list of Resources below for help with:

• Account set up
• How to set up your online school
• School email
• Courses
• Student navigation of the online school
• Learning Coach navigation of the online school
• Available in Espanol

• Tech Support: 866-512-2273
• Submit a case online: https://www.help.k12.com/s/submit-a-case
• Wait times are longer than normal during high influx of requests in August & September or during Online School or other program outages

Support room details:

https://www.help.k12.com/s/article/Family-Support-Zoom-Room

• Join anytime during open hours — no appointment necessary.

🔴The support room cannot help with school issued laptop issues. If your school issued laptop is not working, please submit a case online or call 866-512-2273

How it works:

• Join our large Zoom support room with space for up to 10,000 participants!
• You’ll land in the main room, where our trainers will:
  • Direct you to the breakout room dedicated to your issue. Each room includes trained agents ready to assist—and if your issue is more complex, we’ll have additional team members standing by to call you directly for more personal help.

More ways to get help:
While you’re in the main room, you’ll also learn about other quick ways to get answers:

• Visit help.K12.com.
• Learn how to submit a case online.
• Try our live chat—faster than waiting on hold!
• We will also share helpful how-to videos and other resources.

You can the schedule on our calendar linked below:

https://localendar.com/public/TVAHBobcats

🛑Wait! You must first log in to your LC or Student Account via learn0.k12.com to find the QR Code in order for your login to transfer to the app
🎥Watch the video below to get started

• Log in steps
• Dashboard overview
• How to view grades
  
• How to find class connects & lessons assigned for the day
  
• Email Inbox
• How to get help

• All students & Learning Coaches can access the resources from the new online school

Log in as Student or Learning Coach to learn0.k12.com

1. On the left hand menu, choose Resources
2. From the list, choose K12 Welcome
3. Choose School Prep Check List from the menu
4. Choose Online School
5. Choose Navigating the K12 School (OLS)

• The resources are linked on the new page under "Getting Started in Canvas"