CPC Update

Thank you all for joining me at the End-of-Year Celebration. I thought it was a good recap of the extraordinary year we've had. Lots of changes at Francis Tuttle, and you all get to be right in the middle of all of it. These are exciting times!

It was great to celebrate the five CPC team members and their years of full-time service to Francis Tuttle . . . 60 years combined! Way to go Monty (25 years), Debbie T. (10 years), Renee (10 years), Rick (10 years), and Malia (5 years).

I'm out of the office today. We're already at the lake, after leaving late last night after Emmett's baseball game. I hope it's a quiet Friday for all of you that are there. Enjoy this Memorial Day Weekend - stay safe and I will see you all on Tuesday!

We have a big cookout on Wednesday. We'll close down the office so that we can all enjoy the tasty lunch at the outdoor kitchen (or D21 if the weather doesn't cooperate) and some time together at the end of this busy year. Please sign up to help with the side dishes using the link below!

We discussed this in team meeting this week. If you are having issues or concerns with the new phone system, please be sure to let me know. In speaking with Ken, the ITS Director, this week, he asked that I send him feedback so he can address it with the vendor. ITS is learning about the system alongside us, so positive and negative feedback is helpful!

Notes I already have (so you don't have to email me, if you've experienced these) are:

• delay in answering a call and being able to hear/speak to the person on the other line
• transferring calls seems to take a significant amount of time before the original recipient can be taken off the call . . . my hypothesis is that the system defaults to a 20 second time-limit for the call to ring before going to voicemail (we have the ability to change this for our individual lines)
• Constant Contact group - must select "unavailable" at the end of the work day to be taken out of the queue to receive calls overnight
• Constant Contact group - unable to answer the main operator line if not under Jan's profile
• Constant Contact group - no voicemail for main operator line is able to be set up at this time
• voicemails are transcribed in an email, not just sent as a voice message

Noticed anything else? Send it my way!

Don't forget to check the TEAMS chat for helpful messages too. Kyle sent a message this week with instructions on how to turn off the ring from your cell phone (if it was ringing, when your desk phone and computer rang . . . 3 rings at the same time was A LOT for my brain!).

Also, keep sharing with each other as you discover new tips and tricks!

Monday, May 26:

Offices Closed, Memorial Day

Tuesday, May 27:

Career Advisor Monthly Meeting, 2:30 PM

Wednesday, May 28:

CPC May Birthday Celebration - Cookout

Thursday, May 29:

Project BUILD Completion Ceremony, 6 PM

Friday, May 30:

Friday Huddle, 9 AM