EdTech Newsletter

Welcome back to a new school year! For those returning or new to the district, the EdTech Department extends a warm welcome and looks forward to supporting your campus or department throughout the year!

Save the date to join Team Dallas ISD on Thursday, Aug. 6, for the Legacy Launch Party to celebrate the start of the 2026–2027 school year. Schools will once again celebrate at their own campuses, and departments will choose their gathering location. Get ready for an event full of energy and fun as we kick off another year of building lasting legacies for our students and team members.

Stay tuned for more details.

Dallas ISD is excited to announce the transition from DocuSign to Adobe E-Sign as our standard platform for electronic signatures.

Adobe E-Sign offers many of the same features you’re familiar with—such as secure signatures and document tracking—while also enhancing your experience through seamless integration with Adobe Acrobat tools and improved workflow automation.

To ensure a smooth transition, Educational Technology has developed the Adobe E-Sign Beginner Training with virtual sessions through July 2026.

Access the Adobe E-Sign Resources Page for links to virtual trainings and step by step guides on navigating Adobe E-Sign, FAQs and more.

The Educational Technology division has identified the Top Technology Issues submitted through ServiceNow that affect Dallas ISD students, teachers, and staff. We have created the Helpful Tips page which will provide resources to address those issues.

If you were not able to resolve your issue with the resources provided, please make sure to submit a ServiceNow Ticket.

Visit Educational Technology's Helpful Tips page on your Dallas ISD Portal Dashboard for additional resources.

• Reduction of iPads in Pre-K Classrooms

Devices allocated to your campus are based on projected enrollment. If your campus experiences an increase in enrollment, a second round of devices will be automatically dispatched at the end of August. No action is required from campuses, as enrollment reports are monitored daily.

Campus Asset Managers (CAMs) are responsible for managing and distributing devices, and manage and update information in our Asset Management system, Tip-Web. If you have questions concerning your campus or classroom assets, reach out to the CAM assigned to your campus.

Requests for devices to be picked up by the Fulfillment Center can be made here.

The following staff are eligible for EdTech Device Assignments:

• Principal
• Assistant Principal
• Media Specialist
• Counselor
• Instructional Coach (Demo teacher)
• Assistants (Teacher, Resident, etc) - Chromebook Only
• Substitute - Chromebook Only
• Testing Coordinator - Refurbished laptop (contingent on inventory availability)
• SPED Specialist - Refurbished laptop (Campus-based only; contingent on inventory availability)

Device Options: Windows or Macbook

Note: MacBooks are currently out of stock

• Access CAM information through the Controllable Asset Management website - https://www.dallasisd.org/Page/38089

• CAM Training - (Coming Soon)

• CAM Guide - Click here to review

• Review the 26-27 Technology Handbook (Coming Soon)

• Review the Device Management Agreement (Selections were made in April 2024)

• Has a student returned a device that needs to be unlocked?
• Do you have Title I or campus-purchased devices that need to be unlocked?
• Do you have a Project Read iPad that is locked?

The EdTech Fulfillment Asset Recovery Team can assist you with these scenarios.

Contact the Asset Recovery Team at DGFCDeviceRecovery@dallasisd.org

ATTENTION TEACHERS!

In order to access Clever applications, Google Classroom, All in Learning, etc., you must have assigned classes and assigned students within PowerSchool SIS.

If you cannot sign in to any of the applications mentioned, reach out to your school’s Data Controller or CRC. After you are added to the school's master schedule, your access to these applications will update after the system refreshes over night.

This comprehensive glossary details services and service offerings for Portal Users.

If not, we recommend accessing your applications through the Dallas ISD portal to remain SSO enabled.

When you sign in to the Dallas ISD Portal, you are instantly signed in to all of your applications at once. You can switch between applications seamlessly, without having to sign in to each one separately.

• 2026 - 2027 Oracle Early Training Sessions
• 2026 - 2027 ATS Training Calendar and Course Catalog

The Application Training and Support (ATS) team is offering early Oracle training sessions starting July 14, 2026. Sessions will be offered on the following subjects:

• Oracle Procurement
• Oracle Finance Management
• Oracle Payroll
• Oracle iExpense

All interested campus staff can register for classes via Cornerstone. If you have any questions, please contact Crystal Thompson at crcarrillo@dallasisd.org.

If you have any questions or require further support, please reach out to the ATS team by submitting a ticket via ServiceNow.

• Software Requests Now Required via ServiceNow

Welcome Back, Dallas ISD!

The Client Support team is looking forward to supporting you achieve a successful start to the 2026-2027 School Year. Here are a few key updates from our team:

Software Requests:
As part of a new process, any request for software not currently approved or purchased by the district must receive approval from your Department Chief and EdTech prior to implementation. Please refer to the Software Requests Now Required via ServiceNow WAIP (above) for additional guidance.

Technician Support:
On-site technician support will be provided beginning:

• July 20, 2026 – 1 hour for staff and teachers
• July 28, 2026 – 2 hours for student support

We are excited to support you this year with your classroom displays.

Need Help?

If you have any issues, please submit a support ticket through our ServiceNow Hub through this link.

• The ‘Affected Service’ will be ‘Digital Classroom’
• The ’Service Offering’ will be Digital Panel

Please include the display model you have in your classroom, Newline, Promethean or other brand - and the asset tag number for your display (the Dallas ISD number by the small barcode) for faster processing!

Want some teacher guidance? Check out this guide for more information!

Newest Tips !

Tip for internet connection - We recommend using an ethernet cable and direct connection - keep your display running fast!

Need help with a cable or a replacement? Submit a ticket or submit a request for the accessory - HDMI cables, ethernet cables, etc… we will help! Be specific about the cord and what you are trying to connect, it will help expedite your request.

Please note the following important information:

• Staff members should be utilizing PaperCut for printing jobs using the printers/copiers.

• Copier access badges assigned to you from previous school years will continue to work, however, if you need to register your badge with the new printer, follow the Badge Registration Instructions.
• Dallas ISD staff is prohibited from moving any Fleet Copier equipment. Move requests should be made to EdTech by sending an email to copierinfo@dallasisd.org with your completed Copier Relocation Form attached to the email.

For support with service requests or supply questions, contact our vendor Knight Enterprises.

• Knight Support Phone Number: 214.884.5393
• Knight Support Email: kessatsupport@knightenterprises.us

Refer to the EdTech Printers and Copiers webpage for additional information regarding the school copier program.

• Netskope Staff Deployment

On July 9, IT deployed the Netskope security client to all central staff computers to protect district data and enable the safe adoption of emerging AI tools. Operating seamlessly in the background, this update acts as a safety shield to defend against malware and cyber threats.

If a work-related site is mistakenly filtered, please submit an IT ticket or contact Security Architect, Sean Sheridan at sesheridan@dallasisd.org.

Multi-Factor Authentication (MFA) adds an extra layer of safety to lock attackers out of your Dallas ISD account. However, this security only works if you keep your login codes secret. Cybercriminals often send fake texts or make urgent phone calls, pretending to be tech support, just to trick you into giving them your one-time code.

Remember, Dallas ISD IT will never ask you for your security code—keep it to yourself and stay safe!

The district has observed an increased in spam and impersonation emails. When you're checking your email, keep the following guidance top of mind:

• Beware of Phishing Scams: Always verify the sender’s email and identity. Confirm they are part of Dallas ISD or an expected vendor, especially before taking action.

• Watch for Gift Card Scams: Be cautious of unsolicited messages requesting donations or gift cards—especially those impersonating school leadership.
• Use Trusted Channels: Only share district, personal, or financial information through secure, verified sites and communication methods.

• Report Suspicious Activity: Forward any suspicious or spam emails via a ServiceNow Support Ticket or contact the Dallas ISD IT Help Desk.

Look for key red flags such as external sender domains and caution banners, as shown in this example below:

Ransomware attackers are now using Microsoft Teams to "vishing" (voice phish) users. They impersonate trusted sources like coworkers or IT support to trick you into giving them access or installing malware and ransomware onto devices.

EdTech will never spontaneously call you via Teams without a ticket being opened first.

Be suspicious of any unexpected Teams calls, especially if the caller is labeled as an external or unknown contact. Do not answer the original call. Instead, reach out to the person through a known, trusted channel (like email or phone) to verify their identity.

Report any suspicious Teams activity to the Cybersecurity Team immediately.

1. Refrain from using the same password for personal and work accounts.

2. Don't leave devices unattended. Lock your device before walking away from it.

3. Routinely transfer teaching curriculum to the cloud (OneDrive or Google Drive).

4. Shut down your computer at least once per week to ensure latest updates are installed.

5. Only contact DISD IT Department or Help Desk if you need any technical assistance such as passwords Contact Info: 972-925-5630 or ITServiceDesk@Dallasisd.org

Check out our updated EdTech Organizational Chart to see how our teams are structured to support innovation. Click the photo to view the chart and learn how we’re working together to drive progress.