MOVA Counseling Referral Resources
A collection of resources around the state for MOVA families
The Basics
HOW TO GET RESULTS WHEN YOU CONTACT AGENCIES
1. Take notes. Have paper and pencil ready when you make a call. Be ready to give a brief but complete account of what you need.
2. Be ready to provide your full name and contact information, such as how or where you can be reached or receive messages. Make sure you have a working voicemail that can accept voicemails (and your mailbox isn't full, for example).
3. If your inquiry involves an agency that uses an identifying case or file number, have that available.
4. Be sure to record the names and titles of people you talk to and confirm their phone numbers in your notes.
5. Keep your notes together on all of your contacts to each agency so that you can supply information when you make follow-up calls.
6. Take the time to say THANK YOU to those who assist you!
*adapted from starttherestl.org