Utility Resources

"Eligibility and restrictions apply. Benefits may change.

You can redeem some benefits online through your secure account. View the extra benefits you’re eligible for on the Benefit Reward Hub or call Member Services at 800-600-4441 (TTY 711), Monday through Friday from 7 a.m. to 7 p.m. Eastern time."

"The Ladies of Charity Thrift Shop is a ministry of the Ladies of Charity of Chattanooga. Located at 2821

Rossville Blvd., in Chattanooga, the store accepts donations of gently used items such as clothing, housewares, and furniture and offers them to the general public at extremely affordable prices. Funds received from store sales go to support the LOCC's social assistance, providing emergency financial and/or physical assistance to individuals and families in crisis. Our job is to fulfill the specific needs of neighbors who might otherwise be in danger of "falling through the cracks" of our existing social service network."

General Info: ladies.charity.chatt@gmail.com

The vision of the Society of St. Vincent de Paul is to change the face of charity by offering hope and help to those we serve through the guidance of the Holy Spirit. We offer a hand-up, not a handout, to those we serve in our community. We offer assistance with food, utilities, rent and other personal needs. It is not easy asking for help so their requests are always handled with confidentiality and consideration for their privacy and with dignity. The St Vincent de Paul Society, St Gerard Majella Conference extends assistance to our neighbors living in Chickamauga, Flintstone, Fort Oglethorpe, Lafayette, Ringgold, Rock Springs, and Rossville. They do not have to be of the Catholic Faith or attend our Church. Our service is there for all our neighbors in need within these 7 cities.

"To apply for aid, make an appointment at the SHARE Partner Agency in your county of residence. Each eligibility decision is based on the change in circumstances that caused the crisis as determined by a local case manager. The level of assistance is based on need, available funds, and what it will take to resolve the crisis."

"The Salvation Army created the Project SHARE program in 1985 to serve those in need in Georgia; today it is our primary resource for emergency family assistance throughout the state. Qualified families who have experienced a sudden financial crisis – disasters that threaten the stability of the home – are able to get relief, often preventing utility cut-off or eviction. SHARE is one of the most successful privately funded utility assistance programs in the United States, providing more than $2 million in aid to more than 40,000 Georgians each year."

EPB Levelized Billing

Eliminate billing surprises by averaging out your energy costs with EPB Levelized Billing. You’ll know what to expect on your bill each month and avoid billing spikes in summer and winter months. Enroll in minutes anytime if you’ve lived at your current address for at least a year.

EPB PrePay Power

Make any-sized payment as you go and when you can — no late fees, reconnect fees or security deposits. Instead of monthly energy bills, EPB PrePay Power lets you pay for the energy you use before you use it. If your account gets low, simply add as little or as much as you can. You have control.

Request a payment extension

Do you need a little more time to gather funds for your bills? We’ll do everything we can to accommodate what you can afford right now. And if you qualify for an extension, you’ll have up to 7 days to pay your bill without service disruptions.

Enroll in PrePay Power

EPB PowerShare

This program provides direct assistance with utility bills when you need it most. Simply reach out to United Way of Greater Chattanooga to receive financial aid made possible through donations and pledges from neighbors who care and want to help.

Email United Way

"Power Share is a year-round program that provides direct support to Chattanooga area families in need. The program is made possible by our customers who contribute funds through monthly electric power bills, or by making a pledge. All donated funds are given to United Way 211 — an outreach program that qualifies and distributes 100% of contributed funds to local families.

To find out more about contributing to Power Share, call EPB at (423) 648-1372. If you or someone you know is in need, please call United Way 211 by dialing either 211 or (423) 265-8000."

Your income may qualify you for up to $10,000 in FREE energy-saving upgrades, such as added insulation, sealed air leaks, modern appliances, new HVAC systems or repairs, tankless or electric water heaters and more, through Home Uplift from EPB and TVA. Over 700 customers have received Home Uplifts so far and have reported an average of $400 per year or more in energy savings along with improved comfort, health and air quality..

Discover which home improvements and energy habits will help you save the most energy with free Home Energy Checkup. Your EPB Energy Pro will visit your home when it’s convenient for you, evaluate your energy efficiency and provide a prioritized custom report with steps you can take to increase your savings.

"Access from AT&T is a low cost home internet service available to eligible limited income AT&T Internet and AT&T Fiber households who participate in Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI) for California residents, National School Lunch Program, or with a household income below 200% of federal poverty guidelines. Speeds on AT&T Internet depend on the maximum speed available at your location. Visit https://www.att.com/internet/availability/ to check the speed available at your location.

The standard $30/ mo. Access from AT&T plan comes with unlimited monthly data. Eligible households whose maximum available speed available at their home is 50 Mbps or less and who do not need unlimited monthly data may qualify for a lower priced offer. (See additional FAQ below for more information.) A Wi-Fi gateway/modem and installation are included with all Access from AT&T plans at no charge.

Eligible AT&T DSL customers can also qualify for the lower priced Access from AT&T offer. AT&T Fixed Wireless Internet and other wireless services are not eligible for Access from AT&T."

Senior Citizen Discounts

Senior citizen discount rates provide savings for those who qualify. Customers who are at least 65 years old with a total household income of not more than $30,120 annually are eligible to receive an up to $33.50 discount on their Georgia Power bill. Natural gas customers in Atlanta Gas Light Company's delivery area may receive up to a $14.00 discount. Call your gas or electric service provider for more information.

First the customer experiencing a water line break should contact the Water Authority to alert us of the water line break. The customer should then submit to the Water Authority a fee waiver request/Leak Protection Service Affidavit (located at the bottom of page for download), including proof of repairs made (by either an invoice on a licensed plumber’s company letterhead or a receipt for materials purchased from a hardware store for the repairs). After a review by the Water Authority and approval of the fee waiver request, the customer could be eligible for a fee reduction and be required to pay only the average monthly water bill based upon the previous six months at the metered address. The leak protection program will cover the customer for one occurrence (leak) per year, and the maximum amount of the leak protection benefit is $500.00.

This is a great program in the event of a water line break at your residence. The Leak Protection Program will allow you, the customer, much needed relief in the event of an unanticipated high water bill arising from the water leak.

For more details about the leak protection program contact the Water Authority at (706) 820-1455.

• Sunday: closed
• Monday - Friday: 09:00 a.m. - 04:00 p.m.
• Saturday: closed

All in Eastern Time Zone