Add an attachment

A great way to add schedules, calendar, Powerpoint presentations, Google Docs and more!

Follow the guide below to learn more about this feature:

In the bottom right corner, click the "File" button.

Smore supports: csv, doc, docx, pdf, pps, ppt, rtf, txt, xls, xlsx, pdf

Please note: this feature does not support any image files (png, gif, jpeg, jpg). Use the "Picture" button for these types of files.

Select from your computer the file you would like to upload.

We support the following file types:

• csv, doc, docx, dot, docm, dotm, pdf, pps, ppt, pot, ppa, pptx, potx, ppsx, ppam, pptm, potm, ppsm, vsd, vsdx, rtf, txt, xls, xlsx, xla, xlsx, xltx, xlsm, xltm, xlam, xlsb, pdf.

We support up to 25 MB.

Anyone who has access to your newsletter will be able to access the file.

Remember, if you would like to keep your newsletter private, make sure to set your newsletter to private and only share newsletters with viewers you trust.

Only our paying Educators will have access to this feature. If you'd like to upgrade, visit: www.smore.com/educators

The Attachment feature can be found in the “Add more stuff” section at the bottom of the newsletter. This feature doesn’t appear in the “Add more stuff” shortcut (the green “+” sign) as it only provides the most common features.

The most common reason why users have trouble uploading files is because cache is preventing them from being able to access the most recent update of the website.

In computing, cache is your browser history; It’s a place on your hard disk where the browser keeps things it downloaded once in case they’re needed again.

To access the Attachment feature, we recommend clearing cache in your browser. We’ve actually created a guide with the instructions on how to clear cache in each browser. You can access the guide by clicking HERE.

No need to worry! It might just require a little more investigation on our end.

Please reach out to our Support Team at support@smore.com and one of our representatives would be happy to help you!

We discovered that it entirely depends on the internal browser of the messaging system that the recipient is viewing the newsletter. Some messaging platforms do not have permission to download attachments directly to a phone.

Our recommendation is to have your recipients view your newsletters from Google Chrome on their phones, as it allows the attachments to be downloaded and opened.

For more information, visit our full FAQ library. If you have additional questions, contact our Customer Service team at support@smore.com.

Email: support@smore.com
Website: smore.com
Facebook: facebook.com/smore
Twitter: @smorepages