You can access the updated Help Desk system at: https://helpdesk.sausd.us using your Outlook login credentials OR you can email helpdesk@sausd.us. Include the site in the Subject line and the request will be routed to site technician.

If site is included in the subject line, the request will be routed to site technician.

Tech TIP Tuesday

January 28, 2025

Help Desk System Help Desk System

Click help desk link and log in with Outlook credentials. Click help desk link and log in with Outlook credentials.

CLICK: Santa Ana Unified School District CLICK: Santa Ana Unified School District

CLICK: I am facing an issue CLICK: I am facing an issue

CLICK: TECH SUPPORT under Categories and Templates CLICK: TECH SUPPORT under Categories and Templates

Fill out Incident Form as detailed as possible Fill out Incident Form as detailed as possible

Use Drop Down to Select a Category Use Drop Down to Select a Category

Fill out Description and CLICK ADD REQUEST Fill out Description and CLICK ADD REQUEST

Your request will be added. Your request will be added.

You will receive a confirmation email. You will receive a confirmation email.

Site Technician will be assigned to your Incident request. Site Technician will be assigned to your Incident request.