OHVA What to Do When...

• When the LMS has a systems outage
• Class Tips
• When you're missing materials for a student's lesson
• Your computer hardware is broken/damaged
• Your personal internet is down or not available

• School continues!
• Always save your advisor's and teacher's contact info so that you can access them when you can't access the school system.
• Teachers will share alternative plans for what you can do to continue your student's learning for the day. This may include some supplemental learning time, or include some offline lesson work time as well. It's okay! It all gets sorted out and tomorrow will be better!
• Programs outside the school system are accessbile - Class Kick, Moby Max, Zoom, Google, Teams. Your teachers may email you to let you know where to go for class.
• Access your email through Office365 when you can't login to Canvas.

• Do you have a back up plan?
• Are you able to use a hot spot from a smart phone?
• Are you able to go to an alternate location where internet is available? (Family member's home, library, etc.)
• Remember that we will work with you on those unusual days if your internet lapses, but it is the Learning Coach's responsibility to provide consistent internet service so that your student can access school work and instruction.

TIP: Use Chrome as your primary browser.

There may be some materials that have not arrived yet, as a few of our families may have backordered materials. It won't be too long, but what do you do for now?

Look ONLINE in the lessons, and you'll find that most lessons will have a digital version of what you need. You may print this out, but you may not need to! Depending on the content, it may be easily converted to a writing or whiteboard task, or done verbally per the lesson directions.

Keep an eye on shipping and tracking, and if your student is in grades K-2, use the resources below to help you.

Email: sebie@k12.com
Website: ohva.k12.com
Location: Ohio Virtual Academy, 1690 Woodlands Dr, Maumee, OH, USA
Phone: 419-482-0948