CLIENT CONNECTION FOLLOW-UP SYSTEM
THE 30 Day Client Connection Guide
CLIENT CONNECTION | PREP WEEK
Reach out to your Clients & Get them ready for Tomorrow Morning!!
SEND THEM THE HEALTHY LIVING SMORE & A TEXT Something like this...
Ok, you have a full week Before the Big Day and I know it will seem like a lot of information, but you'll have the next week to work on and go over these tips to help you feel ready & prepared
All of the things you need are referenced in the S'more link i sent you, but just in case here are some highlights.
1) Purge the kitchen & pantry of anything NON-detox friendly. REMOVE TEMPTATION!
2) Go grocery shopping with your Week 1 list so that you are set up for success.
3) Pick up a mini blender & shaker cup so that you have the right tools for Monday morning!
4) Pick up a scale & tape measure if you don't have one. You'll want to write down and give your beginning weight and inches (belly button & 2 inches below) with me no later than Monday morning. I’ll ask for a progress update EVERY MONDAY MORNING, so please set yourself a reminder on Monday mornings and please weigh at the same time each week in similar clothes (or no clothes). Remind them - "Please remember this is a number, it does not define how wonderful and uniquely made you are!!!"
6) Set up a time to verbally connect with them on Sunday before the Big Day. Calendar it in now to make sure you have some time to answer any questions.
I'm so excited & honored to support you on your health journey!
THE SMORE LINK BELOW IS THE HEALTHY LIVING PREP WEEK LINK TO SHARE
CLIENT CONNECTION | DAY BEFORE START
The connection between you and them is crucial the first 7 days...The follow up system and the verbiage/ideas to use are indicated below. If you follow these steps your conversion from client to consultant will rise.
SEND THIS DAY IN THE LIFE VIDEO ON SUNDAY BEFORE START
SET AN ALARM REMINDER ON YOUR PHONE TO FOLLOW UP
CLIENT CONNECTION | WEEK 1
🍏🍓 TODAY IS DAY 1 OF our 30 DAY CLEAN EATING GROUP🥑🥦
Make sure we are reaching out to our CLIENTS in this group today and encouraging them!!
🍏 Don't forget to PRINT out the 30 DAY Client Tracker to help your clients through the program and put it somewhere you see DAILY!
🍏 Let’s coach them so hard- they deserve to have awesome support! 🤣 🍏 Go Get them 🙌🏼✨Wellness Warriors!!!
CLIENT CONNECTION IN THE FIRST 7 DAYS IS CRUCIAL
CLIENT CONNECTION | MID-DAY 1 FOLLOW-UP
1️⃣ Day 1 - Our 30 Days to Healthy Living Group
📸 Be sure that your client took before pictures and did their measurements. Enter their starting weight and measurements in the client tracker.
Ask specific questions:
✅- When did you wake up?
✅- Did you have your Gut Health in the morning?
✅- When did you have your first shake?
✅- How did you make the shake?
✅- How much fiber did you use in your shake?
✅- When did you eat again after your first shake?
✅- What did you have for a snack?
✅- How much water did you drink?
✅- Did you have your fizz sticks and cleantox tea in addition to plain water?
✏️ Note: make any adjustments with your client that is necessary. Through the week. Find which meals they love and encourage them to post pictures of their favorite recipes or shakes on Facebook. Ask them to tag you so you can help them navigate the interest!
🍏 Go Get them 🙌🏼✨Wellness Warriors!!!
CLIENT CONNECTION | DAY 1 FOLLOW-UP
Text your PC at end of the day and say,
"Hi, Just checking in! How did the day go? Were you hungry or did you feel satisfied?"
YES - Have them add some healthy fats to their shakes like 1/2 an avocado or TBLSP of nut butter (sunflower seed, cashew or almond butter) & drink more water
NO - Great keep up the great work & I'll check in tomorrow
CLIENT CONNECTION | DAY 2 FOLLOW-UP
Text your PC at 10:00 am and 2:00 pm with a picture of your 30 Day approved / favorite snacks.
and say; "This is what im eating. How about you?"
*Mine is a picture of a Fizz and green apple & sunflower butter or a Brown Rice Cake with Avocado or an Arbonne nutrition bar.
(please be sure to make the snack compliant with our daily cheat card/list of snacks!
CLIENT CONNECTION | DAY 3 FOLLOW-UP
Call them if you can reach them. If not, send a text and say
"Tell me what you ate today starting with your Gut Health which should be mixed with at least 4 ounces of cold water
Here are a few options for taking the Gut Health as a "HEALTH" shot.
Gut Health & Fizz with at least 12 ounces of water
Gut Health & Be Well Greens as a "GLOW" shot with at least 10 ounces of water
Gut Health, Be Well Greens & Skin Elixir (if they have it) with at least 12 ounces of water
**Be sure to advise them to have the recommended amount of water for each product in their choice of shot. ( they can find this information on the product packaging).
CLIENT CONNECTION | DAY 4 FOLLOW-UP
Text your PC a few pictures of your favorite recipes and explain to them why you love them.
"This is a fabulous staple for busy people/families and the leftovers can be used for several days." *Send pictures of cooked recipes.
CLIENT CONNECTION | WEEKEND Check-in!
It's time for you to check in with your CLIENTS and give them some love before the weekend!
As they are headed into their FIRST weekend on the 30 Day, Check in and see if they are equipped and ready for the weekend. Sometimes being out of our weekly routine can cause us to not be prepared. This is when we can make prepare our clients to stay on top of their health goals!
Plus, This is another great way to make contact and show them you are there for them leading them to Live Well! 🍏 Go Get them 🙌🏼✨Wellness Warriors!!!
CLIENT CONNECTION | DAY 5 FOLLOW-UP
Text your CLIENTS today and say,
"How are you feeling?"
*Some people may have flu like symptoms of body aches or headaches. Some may be experiencing Gas Bloating & Gut Issues.
It's important to know that some people will experience some or all of these symptoms...Our first job is to acknowledge them and also encourage them. Let them know this can be normal and share the video below which is an explanation about some of these symptoms so you can put their mind at ease.
Encourage them again that this is normal and to " hang in there."
Suggest they drink an extra Fizz and lots of water.
THIS IS WHY STAYING IN TOUCH WITH THEM REALLY HELPS!
CLIENT CONNECTION | DAY 6 FOLLOW-UP
Text your PC this Arbonne protein bar recipe to make in a pan or protein ball recipe.
Tell them to have one at night with their tea if their having a "sweet tooth."
*if you have a favorite one, make sure it's super simple & plan compliant!
CLIENT CONNECTION | DAY 7 FOLLOW-UP
Text your CLIENT at end of the day and say, "Tell me about your energy & wellness?"
Energy: We are looking at 4:00 pm energy? If they are low on energy, then they aren't snacking enough, walk them through this...also make sure they are getting enough nutrients in there smoothies.
Wellness: They may be resting better at night, feel rested upon waking, less pain/inflammation in joints, etc. It will be different for everyone, but be sure to praise them for their success!
CLIENT CONNECTION | DAY 8 FOLLOW-UP
Follow-up and Help them Create a "curiosity post" about the changes they have experienced and ask them to post & tag you. This will help them share with their community and you can help navigate questions and those that may be interested in the plan...Be sure to have them tag you in their post so you can help them navigate the responses & interest.
Please be sure to make it personal to each PC, but don't change the subject of the follow-up. These first 8 days are crucial and so helpful for your PC and their experience.
CLIENT CONNECTION | WEEK 2
CLIENT CONNECTION | WEEK 2
• Connect with client; see how weekend went. Get weight!
• Using the client tracker: enter weight in the box provided.
• If they haven't done it yet encourage them to write a short testimony that they can post on Facebook and tag you. Encourage them to share what they are doing with their friends and remind them that you will give them a FREE product for any referrals.
VERBIAGE IDEAS: “ Wow, you are having great results! You should post your testimonial on Facebook and tag me-you can really help others get encouraged to get healthier and do it too! Plus I’ll give you free product gifts for any referrals!”
WAYS TO START TO BUILD YOUR TEAM!
If your client has already started referring customers, begin planting the seeds for making this a business partnership.
Example: “ Since you are already referring people, we should chat about you an I being business partners. That way, you can get paid and start building your own team with your personal referrals. Have you ever thought about doing something like this?”
You can send them a DA recording, meet them for coffee and continue the touches for the relationship.
CLIENT CONNECTION | WEEKEND Check-in!
It's time for you to check in with your CLIENTS and give them some love before the weekend!
As they head into their SECOND weekend on the 30 Day, Check in and see if they are equipped and ready for the weekend.
ALSO, remind them they will need to pull out their Body Cleanse as they will start it on Monday!!
Please go over mixing each packet with 32 ounces of Water and let them know they drink this throughout the day along with their shakes, snacks & meals!
This is another great way to make contact and show them you are there for them leading them to Live Well! 🍏 Go Get them 🙌🏼✨Wellness Warriors!!!
CLIENT CONNECTION | WEEK 3
IT'S TIME TO COME CLEAN!! Body Cleanse Prep!
✅ Time for follow-up & check in with your clients as they head into their third week!
✅ Check-in and see if they are equipped and ready. Just a reminder to be sure to call and ensure the client understands how to use the Body Cleanse!
If you need to you can refer to the Body Cleanse Meet the Product sheet which can be found on THE SOURCE!
Have an awesome Sunday & be sure to keep in touch and fill them with encouragement & mad love!!! 👍🏻🍏
💦 Drinking enough water!
🏈 COACH them to SUCCESS
✅ This is great way to connect with them and show them you care!
🍏⚔️ Get’em Wellness Warriors🍏⚔️
CLIENT CONNECTION | Week 4
⏰ Time to reach out and follow-up as your clients head into the last full week! 💪🏻 Work Now for our next 30 Day Group & teach your client's to become Consultants!
✅ Cleanse Success!
✅ Invite to our HEALTHY LIVING LIVE Every MONDAY @ 5:30pm PST/7:30pm CST/8:30pm EST
Zoom #769-105-8763 pw54321
✅ Check on their goal
✅ Remind then to post a success story on FB leading into the next BootCamp!
✅ Remind of our referral program and How they can earn income and/or products!
👏 Who’s been supporting you👏
🚪This will open the door for you to explain how easy it can be to share Arbonne! Then get to work helping them reach out to them!
🍏⚔️ Get’em Wellness Warriors⚔️
CLIENT CONNECTION | DAY 30! YAY!!!
🍏 30 DAY CLEAN EATING CHALLENGE COMPLETE!
Wow! What an amazing journey it’s been witnessing our clients change their lives!!!
✅ Now is the perfect time to reach out to your client and give them the AgeWell, Mascara & Primer sample as a gift! Send these with the 30 Days to Healthy Living and beyond Congratulations postcard (on the Arbonne Website located the source)
#fortuneisinthefollowup
GREAT IMAGES TO KEEP CLIENT FOLLOWUP SIMPLE
FOLLOW-UP VERBIAGE FOR FIRST 7 DAY CLIENT CHECK IN
So you have a new 30 day Client! What's Next?
So here's what's you need text them EVERY DAY THIER FIRST WEEK!
Remember each PC could be your next ACE only when you become your BFF and Coach them!
Days 1-8 Verbiage
Day 1 - Text at the end of the day and say "hi, how was your first day?" if they say hungry, ask them "When were you hungry?"
Day 2 - At 10:00 am & 2:00 pm send them a text picture of your favorite snacks. "This is what im eating for my snack, how about you?" Mine is a picture of Fizz & a sliced green apple with Sunflower Butter.
Day 3 - Call them if you can reach them. If not "Hi, What did you eat today starting with your Digestion Plus? (Suggest 4 oz of water, DP & fizz or 6oz of water, Greens Shot)
Day 4 - Send a picture of your favorite recipe(s). "This is a fabulous staple for busy people/families and leftovers can be used for several days" *Send pictures of your cooked recipes.
Day 5 - Hi, "How are you feeling?" Be prepared as some people may have flu-like symptoms of body aches or headaches. Let them know this is normal and some people experience these symptoms. Encourage them to "hang in there" also maybe encourage them to drink extra detox tea, fizz and lots of water. Staying in touch with them helps!
Day 6 - Send the easiest protein bar recipe to a make in a pan. Tell them to have one at night if needed for "sweet tooth".
Day 7 -"Tell me about your Energy & Wellness?" Ask questions and walk them through..help them identify areas they are seeing improvements! Energy; we are talking about 4pm energy...if low energy, they aren't snacking enough or have enough nutrients in their shakes (ask questions). Wellness: Sleeping better, waking feeling rested, less body aches & pains, less bloated, etc.
Day 8 - Create a "curiosity post" about the changes they have experienced and ask them to post & tag you. This will help them share with their community and you can help navigate questions and those that may be interested in the plan...
Please be sure to make it personal to each PC, but don't change the subject of the follow-up. These first 8 days are crucial and so helpful for your PC and their experience.
This is a great follow-up system and the constant contact/ support in the first week helps them. When we coach them to success on the 30 day it helps them have incredible results which helps flip them from PC to IC!!
THIS FIELD TRAINING MATERIAL HAS BEEN PRODUCED BY AN ARBONNE INDEPENDENT CONSULTANT, AND IS NOT OFFICIAL MATERIAL PREPARED OR PROVIDED BY ARBONNE. ARBONNE MAKES NO PROMISES OR GUARANTEES THAT ANY ARBONNE INDEPENDENT CONSULTANT WILL BE FINANCIALLY SUCCESSFUL AS EACH INDEPENDENT CONSULTANT’S RESULTS ARE DEPENDENT ON HIS OR HER OWN SKILL AND EFFORT.earnings.arbonne.com
Video overview by DR. TANDA COOK, Naturopathic Physician
Share this with someone who has not yet attended a LIVE or Facebook Live Healthy Living Event! The recording below is a MUST before you or your clients start their health journey. It will help you understand the importance of taking part in the 30 Days to Healthy Living program!
