How to Support Your Student

You’ll need to create two accounts in the Online School (OLS)—one for yourself as the Learning Coach and one for your student.

You will create the Learning Coach account first.

Look for an email from registration@k12.com titled “Welcome! Access Important School Account Info Here!” This email has everything you need to set up your Learning Coach OLS account.

• If you don’t see the email within 24–48 hours after your student’s registration is approved, check your spam folder.
• Need Help? If you can’t find your registration email, or if you’re stuck, tech support is available 24/7 at 866.512.2273.

Make sure that all K12.com and TOPS emails are approved for your inbox. We don't want you to miss any important communication because it landed in spam or junk folder.

1. What link should families use to log into their OLS?
• Families should go to https://learn0.k12.com to access the Canvas OLS. This will route them to login.k12.com, but if they simply navigate to login.k12.com, they will likely not be redirected to their Canvas OLS.

• You should see a tab that says "students"
• Click on that
• You should see all of your students listed and next to their name "edit"
• If you click on the "edit" button
• A form will open up with fields
• Username: You can use the auto-generated one or create your own.

• Recovery Email: Enter an email you check regularly for password resets or username recovery.-- student's cannot reset their own usernames and passwords. It does not send them a recovery email.
• Password: Create a password that’s easy for your student to remember. The system will prompt you on any password requirements.
• Can’t include students name
• At least 8 characters
• No spaces
• Limited special characters allowed : underscore (_), dash (-), at symbol (@), period (.)
• Select a Security Question and provide the corresponding Security Question Answer. Use a question–answer pair that is both memorable and known only to you and your student. Note: Teachers, school administration, and K12 Customer Support may request the Security Question to verify your student’s identity.
• Write down username and password
• Click SAVE
• Log out of LC account
• Go back to login screen and verify student is able to log in.

Potential reasons for getting an error message when trying to log into the student account are:

• Check caps lock
• Make sure typing username and password in correctly
• Sometimes the password requirements weren't followed correctly and it didn't accept the password you chose for your student,
• You can just step through the above process again to reset the password.

What’s This Welcome Landing Page?

Before school officially starts, students and Learning Coaches will see a Welcome Landing Page when they log in. This page is your home base until courses and schedules appear on your first day of school . It features a cheerful greeting, a countdown to the first day of school, and helpful sections like the School Prep Checklist, Learning Materials, and how to connect with your community. It’s designed to make sure you feel supported and ready, whether you’re new or returning. You won’t see class schedules or assignments yet, but this page has everything you need to confidently get started!

• Phone: 866-512-2273
• Submit a ticket for technical issues: https://www.help.k12.com/s/submit-a-case