TechBytes

The Los Angeles County Office of Education (LACOE), working collaboratively with the County of Los Angeles, is committed to supporting students and their families with the Delete the Divide Initiative and to advancing digital equity in underserved and disproportionately impacted communities.

Affordable Connectivity Program

The Federal Communications Commission’s ACP helps ensure that income-eligible households can afford the home internet services that are essential for school, work, healthcare services, and more by providing a discount of up to $30 a month.

• password resets
• device check in/check out
• device troubleshooting
• change phone extensions
• Aeries issues

To check on the status of your ticket, please make sure you are logged in to the Help Desk ticket system with your PUSD account and then click on "Tickets" in the top menu bar and make sure your filter is set to "Open or Pending" to check on your ticket and respond to any messages from the Help Desk (see image). Contact the Help Desk by calling 626-396-3699, extension 88830, or by submitting a ticket at gopusd.com/helpdesk. We appreciate your support and we look forward to assisting you.

All accounts and applications have moved to the new PUSD Portal. Please DO NOT log into ARMS to reset passwords as it will not work. If you need to reset your password, please do so in the Portal only. If you have issues resetting your password, contact the Help Desk by calling 626-396-3699. Please have your Employee ID ready.

Office Managers, Secretaries, Principals, and anyone who resets passwords: If a user enters the wrong password in five or more times, their account will be locked. You can see if the account is locked in the column all the way to the right. To unlock the account, click on the three dots and select "Unlock".

If you are a new teacher and do not have Aeries access yet, please be sure your Office Manager, Secretary, or Principal has submitted a Network Access Form for you. This will ensure that your account is properly set up in Aeries, provide you with Aeries access so you can take attendance, sync grades to the Aeries gradebook, and will help all applications sync properly.

If you are a returning staff member and have lost access to your account due to an incorrect password, please submit a Help Desk ticket so your password can be reset.

When setting up your classes in Canvas and Aeries, there are a few thing to remember to ensure your Grade Passback (pushing grades from your graded Canvas assignments) to Aeries operates optimally.

Need help? Check out the newsletter linked below.

Student QR codes for TK-2nd grade and Special Education have been uploaded to the PUSD Curriculum folder. If you get new students after the QR codes have been uploaded, you will need to put in a Help Desk ticket and we will send you the new codes. Please be sure to select Staff > Account/Application > Badge/QR Code so your ticket goes to the correct team.

Due to a change in funding and increased cost from the applications, our District is no longer providing access to BrainPop and Flocabulary. Additionally, the District subscription to Screencastify will end on October 1st. School sites are welcome to purchase their own site-based subscriptions to continue using these services, as they are still approved PUSD applications.

Next steps:

• Free access to all these applications is still available. Please be aware that it will be a limited version.
• Flocabulary lessons are still available within Nearpod lessons in the Nearpod platform, but access to the standalone application will no longer be provided by the District.
• You will have until October 1st to download your Screencastify video library. After that, you will be limited to 10 videos in your library.