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Skyward Troubleshooting Tips

Skyward Troubleshooting Tips
SkywardTroubleshooting Tips

SKYWARD STUDENT & PARENT ACCESS SKYWARD STUDENT & PARENT ACCESS

TROUBLESHOOTING TROUBLESHOOTING

We know a nationwide Skyward issue is making it difficult for some parents and students to log in to Skyward right now through the mobile app and desktop. We're monitoring the situation closely, and below are a few troubleshooting tips that may help in the meantime.

Parents Parents

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Mobile App Users

  • From the Accounts screen, tap Add Another Account
  • Log in with your credentials

  • Once you're able to access the new account, delete the old one

Desktop Users

We are not aware of any issues regarding parents logging into Skyward using a desktop.

Students Students

Desktop Login tips for Students

  • Use your new password — passwords changed this past Monday, August 3.
  • Instructions for password retrieval.
  • Click Staff and Student Single Sign on and then on the next page click Classlink.
  • Always sign in through the ClassLink portal (single sign-on). Students should never type credentials directly into Skyward.
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Step 1

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Step 2

Mobile App

To add a student account to the Skyward Mobile App, click here for instructions.

Adding a Student Account to the Skyward Mobile App
Click Here for Student Password Retrieval Instructions

Who Can Help? Who Can Help?

We can help!
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  • Technology Assistance - technologyhomehelp@prosper-isd.net

  • Enrollment, Registration, Skyward Assistance - Campus Registrars

  • Immunizations and Health Assistance - your campus nurse or pisdhealthservices@prosper-isd.net

  • Bus/Transportation Assistance - pisdbus@prosper-isd.net

  • Child Nutrition (My School Bucks, food limitations) - child-nutrition@prosper-isd.net
Prosper Independent School District

BEST PUBLIC SCHOOLS IN TEXAS

Named by HEB's Excellence in Education Awards as the Best Large District in the State of Texas, Prosper ISD has an established 68-year history that is grounded in the humble roots of a farming community, now known for excellence in the arts, academics, and athletics. Our students and staff are routinely recognized on the local, state, and national levels for outstanding achievements, and our teachers are highly qualified experts who bring out the best in every student.


We are incredibly proud to share that Prosper ISD has officially been recognized as a Model Professional Learning Community (PLC) District by Solution Tree's Evidence of Effectiveness Committee. This is one of the most prestigious recognitions in education — and it belongs to every single person who shows up for our students every day.


This distinction is not given lightly. It is earned — through years of intentional collaboration, a relentless focus on learning, and a shared commitment to ensuring that every student in Prosper ISD has the opportunity to succeed at the highest levels.


ABOUT PROSPER ISD

Prosper ISD is a school district located north of Dallas in Collin and Denton Counties. The district spans approximately 58 square miles and serves more than 34,000 students in 20 elementary schools, 7 middle schools, 4 high schools, and one early childhood school.


🫶🏼THANK YOU TO OUR COMMUNITY FOR SUPPORTING OUR TEACHERS & STUDENTS

In November 2023, an overwhelming majority of voters approved $2.7 billion dollars to continue building excellence in Prosper ISD. Thank you for your continued financial commitment to our district.


And while our facilities are second to none, we know that it is the people who make the difference in Prosper ISD. From our bus drivers to our teachers to our teacher assistants, our staff is here to support students as they pursue their dreams of excellence in academics, fine arts, and athletics.


District Performance

Email: communications@prosper-isd.net

Location: 605 East 7th Street, Prosper, TX, USA

Phone: 945-678-0000

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